Return

You're not happy with your purchase? Don't worry! You can return your order within 14 calendar days of receipt. Follow the steps below.

Who is carrying the shipping costs on a return?

  • The shipping costs of the return are to be borne by the buyer.
  • The cost of the return shipment depends on the shipping method or the shipping service provider that the buyer selects
  • There is the possibility to print a UPS label for 3.99 EUR directly, this amount will then be charged with the refund amount (within DE).
  • If you have paid shipping costs on your order, they will be reimbursed.

How does the return shipment work?

STEP 1
Announce the purchase contract or sign up for your resoure within 14 calendar days via this link:
  
STEP 2:
Send the goods unused, undamaged and returned in the original packaging, otherwise we will not be able to refund you the amount. In addition, we recommend a shipping method with Track & Trage code to choose from, because without proof of shipment with Track & Trace code, lost returns are not reimbursed by us.We will automatically send the exact shipping instructions as soon as step 1 has been carried out.
  
STEP 3: 
As soon as the goods arrive with us in an undamaged state, we will arrange for the refund. This will be done via your payment method selected at the time of your order. You will be notified automatically.
 

Can I exchange goods?

If you need a different size or color of an item, you need to place a new order and return the wrong item (see steps 1, 2, and 3). Unfortunately, it is not possible for technical reasons.