Cancellation policy & cancellation form

Consumers are a right of withdrawal according to the following proviso, where consumers is a natural person who concludes a legal transaction for purposes, which can be borne predominantly neither their commercial nor their independent professional activity:

A. Cancellation

Right of withdrawal

You have the right to revoke this contract within fourteen days without giving reasons.

The cancellation period is fourteen days from the date on which you or a third party named by you, who is not the carrier, have taken the last goods owned.

In order to exercise your right of withdrawal, you must (Desiree Telmann, Margarete-Stintele-Weg 16, 71229 Leonberg, Germany, Tel.: 01739107322, E-mail: DESOLOVED.DE) by means of a clear explanation (eg with The post office sent letter or e-mail) about your decision to revoke this contract. You can use the attached pattern withdrawal form, but not prescribed.

You can also use the pattern withdrawal form or another unique explanation on our website https://soloved.returnscenter.com/ Complete and transmit electronically. If you use this option, we will immediately send you confirmation of the receipt of such a revocation immediately (eg by e-mail).

To maintain the cancellation period, it is sufficient that you will send the notification of the exercise of the right of withdrawal before the expiration of the cancellation period.

Consequences of the revocation

If you revoke this contract, we have all the payments we received from you, including the delivery costs (except for the additional costs arising from the fact that you choose a different kind of delivery than the cheapest standard delivery offered by us have), immediately and at the latest within fourteen days from the day, to which the notification of their revocation of this contract has been received by us. For this repayment, we use the same payment methods that they have used in the original transaction, unless we have expressly agreed otherwise with them; In no case will you be charged charges due to this repayment. We can refuse the repayment until we have retained the goods or until they have provided proof that they have returned the goods, depending on which the earlier date is.

You have the goods immediately and in any case at the latest within fourteen days from the day, where you teach us about the revocation of this contract, to return to us. The deadline is maintained if you send the goods before the deadline of fourteen days.

They carry the immediate costs of the return of the goods.

They have to pay for any loss of value of the goods only when this loss of value is due to a handling of the goods that are not necessary for testing the nature, properties and functioning of the goods.

Exclusion or premature expiration of the right of withdrawal

The right of withdrawal does not exist for contracts for the delivery of goods that are not prefabricated and for their production an individual selection or determination by the consumer is decisive or tailored to the personal needs of the consumer.

The right of withdrawal does not exist for contracts for the delivery of goods whose prize depends on fluctuations on the financial market, which the entrepreneur has no influence and which can occur within the cancellation period.

The right of withdrawal does not apply to consumers who do not belong to any Member State of the European Union at the time of the conclusion of the contract and their sole residence and delivery address are outside the European Union at the time of the conclusion of the contract.

General information

1) Please avoid damage and contamination of the goods. Please send the goods back to us in original packaging with all accessories and with all packaging components. If necessary, use a protective outer packaging. If you no longer have the original packaging, please provide a suitable packaging for adequate protection against transport damage.
2) Please do not send the goods back to us.
3) Please note that the aforementioned numbers 1-2 are not a prerequisite for the effective exercise of the right of withdrawal.

B. cancellation form

If you want to revoke the contract, please fill in this form and send it back.

At

Desiree Telmann
Margarete Stinggele-Weg 16
71229 Leonberg
Germany
E-mail: desi@soloved.de

I hereby revoke (n) I / we (*) the contract concluded by me / us (*) on the purchase of the following goods (*) / the provision of the following service (*)

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Ordered on (*) ____________ / get AM (*) __________________

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Name of the consumer (s)

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Address of the consumer (s)

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Signature of the consumer (S) (only for message on paper)

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date

(*) Stroke inappropriate