Refund policy

Revocation and revocation form

Consumers are entitled to a right of withdrawal according to the following conditions, whereby consumers are any natural person who concludes a legal transaction for purposes which are mainly not attributed to their commercial or self-employed professional activity:

A. Withdrawal of revocation

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The revocation period shall be fourteen days from the date on which you or a third party named by you, who is not the carrier, have taken possession of the last goods, or .

In order to exercise your right of revocation, you must (Desiree Tielmann, Margarete-Stingele-Weg 16, 71229 Leonberg, Germany, Tel.: 01739107322, E-Mail: desi@soloved.de) by means of a clear statement (e.g. B. a letter or e-mail sent by post) about your decision to withdraw from this contract. You can use the enclosed sample withdrawal form, but it is not required.

You can also use the sample revocation form or any other unique explanation on our website. https://soloved.returnscenter.com/ electronically fill in and transmit it. If you make use of this option, we will immediately inform you (e.g. B. by e-mail) a confirmation of the receipt of such a withdrawal.

In order to maintain the revocation period, it is sufficient that you send the communication on the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of revocation

If you cancel this contract, we will refund any payments we have received from you, including the delivery costs (except for the additional costs arising from the fact that you have chosen a different kind of delivery than the most favorable standard delivery offered by us), immediately and within fourteen days from the date on which the notice of your revocation of this contract has been received. For this repayment, we will use the same means of payment that you have used in the original transaction, unless expressly agreed otherwise with you; in no case will you be charged fees due to this repayment. We may refuse the repayment until we have returned the goods or until you have provided proof that you have sent back the goods, whichever is the earlier.

You shall send the goods to us immediately and in any event no later than fourteen days from the date on which you inform us of the revocation of this contract, to us or to hand over to us. The time limit is maintained if you send the goods before the expiry of the period of fourteen days.

They shall bear the direct costs of returning the goods.

You have to pay for any loss of value of the goods only if this loss of value is attributable to a handling of the goods which is not necessary for the examination of the nature, properties and functioning of the goods.

exclusion or Premature deletion of the right of withdrawal

The right of revocation does not apply to contracts for the supply of goods which are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.

The right of revocation does not apply to contracts for the supply of goods, the price of which depends on fluctuations on the financial market, to which the trader has no influence and which can occur within the withdrawal period.

The right of revocation shall not apply to consumers who are not members of the European Union at the time of the conclusion of the contract and whose sole place of residence and delivery address are outside the European Union at the time of conclusion of the contract.

General considerations

1) Please avoid damage and contamination of the goods. Please send the goods in original packaging with all accessories and with all packaging components back to us. If necessary, use a protective repackaging. If you no longer have the original packaging, please ensure adequate protection against transport damage with a suitable package.
2) Please do not send the goods unfreely back to us.
3) Please note that the above-mentioned paragraphs 1-2 are not a prerequisite for the effective exercise of the right of withdrawal.

B. Revocation Form

If you want to cancel the contract, please fill out this form and send it back.

To

Desiree Tielmann
Margarete-Stingele-Weg 16
71229 Leonberg
Germany
Email: desi@soloved.de

I/we hereby revoke (*) the contract concluded by me/us (*) concerning the purchase of the following goods (*) /the provision of the following service (*)

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Ordered on (*) ____________/received on (*) __________________

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Name of the consumer (s)

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Address of consumer (s)

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Signature of the consumer (s) (only when notified on paper)

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Date

(*) Delete as appropriate